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ROPERTY MANAGEMENT AND RENTAL SERVICES After many years of successfully selling properties in the Province of Cadiz and also running an extensive after sales support service,it became very apparent that there was a shortage of companies offering, quality, and professional, efficient and cost-effective property management services. We offer our services directly to our clients. Our aim is look after your interests as well as your property. You have an opportunity to take advantage of our wealth of experience and contacts in Property Services Management. Sueño Andaluz Property Management is in a unique position to take away your concerns and offer you peace of mind. We will be your point of contact overseeing the welfare of your property and keep you regularly informed and reassured.
We are able to offer our customers a large selection of services, over and above those of our Full Management package, all of which will be carried out by our specialist teams to the same exacting standard you can expect throughout our company.
Please contact either Mark or Rob for more information if required.
• Key Holding
• Rental Management services
• 24 Hr Emergency Key Call Out Service
• Welcome Packs
• Baby/Toddler Equipment
• Repairs and Maintenance
• Garden Maintenance
• New Build Snagging
• Car and bicycle hire
• Airport Pick up Service
• Pool Maintenance
• Window/Grill Cleaning Rates
• Cleaning & Laundry
• Maid Service
• Patio, Terrace & Pool Jet / Pressure Washing
• Marble / Tiled Floor Machine Polishing
• Home Services
• Fax & Photocopying Charges
• Emergency Telephone Availability
• Full Inventory
• Translation Service
• Furniture & Electrical Shopping Trips
• Digital Satellite Installation
• Security Products
Key Holding
We will hold the keys of your property and upon request make them available to visiting guests or tradesmen. This is normally for owners who do not regularly rent out their property or want any other kind of service. We can also arrange to be at the property to meet visitors or tradesmen at an extra cost. Rental Management Sueño Andaluz will undertake the Rental Management of your property using our experienced staff team and local businesses, endeavouring to promote good practice. Your property will be advertised on our web site www.suenoandaluz.com and also with other quality high profile web advertisers, which will undoubtedly attract regular clients for property rentals. We can discuss your needs and draw up a Marketing and Rental Plan for your consideration and action. This approach maximises your rental opportunities and successfully manages expectations of everyone involved. We charge 12 % commission of the rental fee for the rental period, nothing more nothing less, no rentals no fees! 24 Hr Emergency Key Call Out Service We charge an initial first hour call out fee, anything after that will be charged on a per hour basis plus locksmith costs. New locks will be fitted if required at cost of replacement lock and installation charges. If the person residing in the property locks the keys on the inside of the door and is unable to gain access, (as in our experience has happened before), the locksmith will need to gain entry via the doors by drilling out the old locks, additional costs will then be incurred. All of the above costs are paid by the person residing in the property at that time and not the owner, unless of course there has been a break in, in which case the owner is responsible for all costs which can then be redeemed from his insurance company. Call Out Service This service can be used to liaise with tradesmen and receive deliveries, gain access to the property to carryout maintenance and repairs or an emergency. We charge a call out fee per visit which includes waiting for up to 1 hour. Anything after that will be charged on a per hour basis. Welcome Packs We would highly recommend welcome packs particularly when arriving on late night or Sunday flights or even on a Fiesta day. Our charge is 15 Euros and for this you would receive the following items for your guests. Water, tea, coffee, milk, sugar, bread, butter, preserves, cereal, wine, orange juice and beer. You can of course customise the packs to your own individual requirements or for a special occasion with champagne and flowers. Baby/Toddler Equipment We can offer a baby equipment rental service (subject to availability) providing high chairs, travel cots, baby bedding, buggies and car seats. Repairs and Maintenance
During the course of your normal property inspections various maintenance/repair situations may arise. These will be notified to you immediately and were possible, photographic evidence will be sent to you in order for you to make an informed decision. We will be happy to provide you with our own, most competitive quotations. Garden Maintenance We are pleased to be able to offer a professional garden maintenance service.
Weekly - watering, deadheading, cutting back, pruning, border tidying/weeding, lawn mowing. Purchase of plants (at an extra cost to the owner) and planting, if required. Charges are 15 euros per hour. Sueño Andaluz Property Management also has a full landscape service including water features, tiling and the ever popular decking options. We can also advise on which types of plants and trees that are appropriate for your house and the environment that we have here in Spain. New Build Snagging As part of our full management package we will inspect the property thoroughly and draw up a snag list that we will present to the builders and site offices for rectification. We will liaise closely with them ensuring the snags are carried out as quickly as possible. Car and bicycle hire As part of our endeavours to provide superb customer care we can arrange car/bicycle hire for you or your guests. Following a simple procedure a suitable vehicle can be collected from the airport ready for your arrival along with directions to your holiday home. Airport Pick up Service We can quickly and simply arrange for you or your guests/friends or family to be picked up from any airport and chauffeur driven to your holiday home. Prices on request, so please contact us for more information. Pool Maintenance
If you are one of those owners lucky enough to have a pool then please speak to us about our yearly pool maintenance contracts that will keep your pool in pristine condition. It is very important to keep the chemical levels correct especially if you are renting the property and also to make sure that you get an all round service and not simply a pool clean. It doesn't take long for a pool to go green but it takes a while to get it back to normal after poor pool maintenance. If you are planning to purchase a home with a pool then please speak to us for a quotation on the yearly maintenance cost. Cleaning & Laundry We can provide all types of cleaning services from departure cleaning, linen change, end of year cleaning, builders clean, refresher cleaning (prior to arrival) and external cleaning (patios, terraces, furniture, etc.). We are always happy to offer special/tailor made cleaning to your requirements including a dry cleaning service for your clothes if required.
Compared to most management companies our cleans are carried out to a standard that would be considered a "Spring Clean". Maid Service A midweek or weekly maid service can be arranged for you or your clients at convenient times to suit you or your guest’s schedule. This will add the feeling of luxury to anyone’s stay. The cost of this is paid for by the guests or can be incorporated within the cost of the holiday if required. Patio, Terrace & Pool Jet / Pressure Washing Using a high powered pressure washer we can clean patios, terraces and pool areas. On arrival at your holiday home after a tiring flight we know that the last thing that anyone wants to do is sweeping the dust from the patio. Alternatively if a jet wash is not required we can clean all patios prior to arrival of guests. Prices start at 15€ depending on the size of property. Let us take that burden away from you. Marble / Tiled Floor Machine Polishing We are able to offer a quotation upon request for this specialist service.
ADDITIONAL HOME SERVICES We understand that sometimes it is those little extras that make the difference to your peace of mind. At Sueño Andaluz we have designed a comprehensive list of additional home services. This list is not exhaustive by any means and we hope to alter and add to it as we continue to evolve and innovate. We pride ourselves on being able to offer a service which is both professional and personal to all of our clients.
Our additional services include:
• Translation Service
• Fax and Photocopying Charges
• Full Inventory
• Furniture & Electrical Goods Shopping Trips
• Property Styling Property Stylists Having successfully staged a number of our rental properties which has left us with satisfied owners and renters, we can offer you the following property styling solutions ensuring maximum rental return.
• Full house doctor service
• Home staging to "dress" your property for rental
Not to be confused with interior design, property styling is about presenting a property as an appealing product making it more appealing to guests, and giving it that little bit extra than your competitors may have. It is not about spending vast amounts of money on expensive designer furnishings, but being clever with our client's budget and stretching it as far as possible. Emergency Telephone Availability Our office hours are 9.00 am to 2 pm and 6pm to 9pm Monday to Friday and our staff will be only too happy to help with any enquiries or difficulties that you may have. Out of office hours we are able to offer our 24/7 service in case of emergency and a one-hour call out service for plumbers, electricians etc. Full Inventory We can make a full inventory of the property's contents. Inventories are essential if your second home is very much in use by guests. Also an inventory will become invaluable in the unfortunate event of a break-in or the property's contents being damaged and any resulting insurance claim.
Translation Service We are able to provide a translation service for owners and guest. This service can be very helpful if in the event of an emergency, doctors, hospitals etc, or if you are having trouble getting a phone line installed, etc.
We can also help with obtaining N.I.E. numbers, Residencia and Notary applications.
The charges start from 30€ per hour. Furniture & Electrical Shopping Trips We can take owners shopping or shop on your behalf. This includes going to choose furniture that suits your individual tastes and needs rather than buying a general furniture package. This gives your property individuality and does not look the same as everybody else’s. We have re-searched a lot of companies and shops and the companies we use, both English and Spanish, have a very high quality and range of products and offer discount to clients on their purchases. We can also take you to buy all your white goods, TV/DVD and lighting. For owners that do not wish the burden of spending days travelling around to buy bed linen, towels, crockery, cutlery, kettles, toasters, ironing boards etc, generally all the necessary items you will need for your house, we can take the hassle out of this for you so that your house is ready and fully kitted out for your next return. Digital Satellite Installation For an agreed price (the standard cost whichever company you use), we can organise to have a satellite system installed showing British TV channels. We highly recommend that any rental property has a satellite system as the majority of people renting nowadays are asking for this extra. It could mean the difference between a booking and non booking. Security Grills In Spain you will notice that the majority of houses are fitted with ornate window and door security grills which are not only historical but within Costa de la Luz we are now in an environment that has a high concentration of holiday makers, they have a tendency to leave doors or windows open because of the heat, the grills (rajas), therefore reduce the risk of petty house crime. Sueño Andaluz Property Management will provide a competitive quotation and organise the installation while you are back home.
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info@suenoandaluz.com